Reputation Management

Hug your Haters

Your haters are just the tip of the iceberg

Why Bother?

For every negative customer response on any channel that is left unanswered 25 customers don’t leave a complaint and simply never come back. If on average a customer visits your business 12 times per year and spends $10 you stand to lose $3000 of turnover per year just from that one interaction.

$ 0
Turnover Loss Per Year

Your haters, the detractors, the three stars and below, they are just the tip of the iceberg.

What is most frightening is what is below the waterline, what we refer to as the “MEH people”. The silent indifferent majority, that won’t say a thing and just leave your business and never come back.

Your haters right now are on social media writing about how bad the service was, the food tasted like cardboard, etc. etc. They have a captive audience that are waiting like vultures to see what you do. 

Don’t be an Ostrich and bury your head in the sand and hope that it all goes away. The only option is to answer every single review, good or bad in every channel. Don’t use a bot, unless it says “sorry I had to take the dog to the vet, but I will get back to you by end of day”. 

Our Solutions

Reputation Management

We aggregate and manage business reviews from 100+ review sites to improve your brand reputation, acquire and retain more customers, and ensure loyalty.

Aggregate Reviews

Aggregate reviews to monitor and build your brand reputation

Centralize reviews from the sites that matter to your brand to keep track of what customers are saying about their experiences.

Dashboards

Dashboards to visualize your business reputation over time

Track and manage your business reputation by group or source, and empower your team to build strategies to upgrade customer experiences and win more business.

Request Reviews

Request reviews to build local visibility

Capture valuable feedback and improve your reputation, giving your brand a higher star-rating and a bigger presence on local search.

Respond to reviews

Respond to reviews to show customers you care

Respond in-app to Google and Facebook reviews, and leverage Smart Response capabilities to quickly and efficiently respond to reviews utilizing on-brand templated responses.

Customer Experience Analytics

Understand the voice of the customer to improve experiences, build loyalty, and create a seamless buyer journey.

Actionable insights to drive operational changes

Leverage Reviewtrackers Natural Language Processing engine to measure words and phrases that are mentioned throughout feedback and reviews. Visualize the outcomes to make informed operational changes and ensure satisfaction.

Request Reviews

Request reviews to glean insight into customer experiences

Capture valuable feedback and improve your reputation, giving your brand a higher star-rating and a bigger presence on local search.

Historical data

Historical data and insights around how reviews change after they’re published

Gain insight into how effective your review responses are by tracking how frequently customers update and edit reviews after an issue is resolved.

Competitive Data and Insights

Actionable insights to enable your business to beat the competition, increase revenue and create more raving fans.

Beat the competition

Beat the competition

Understand your competition’s reputation and gain a strategic market advantage. Visualize location performance across average rating and total reviews, enabling your team to build a local strategy tailored to each market.

Reward top performers and highlight success

Gamify your reputation management strategy and empower location managers to perform their best. Detect changes over time, empowering managers to zero in on the locations that require attention.

Actionable Insights

Actionable insights to increase awareness and grow your brand

Leverage our proprietary Natural Language Processing engine to measure words and phrases that are mentioned throughout feedback and reviews, and visualize the outcomes to make informed operational changes and ensure satisfaction.

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